Have a question about your child’s assessment, your account, or a Family Premium plan? We’re happy to help — send us a message below.
Send us a message
We aim to reply within one to two business days. To help us answer quickly, please include your account email and, if your question is about a specific child, their first name and grade.
Before you write in
Many common questions — how scoring works, how to retake an assessment, how to manage your plan — are already answered in the Help Centre.
Billing & plan questions
For anything about your Family Premium subscription, see Pricing or manage your plan directly from your parent dashboard Settings once signed in.