1. Agreement to These Terms
These Terms of Service (the “Terms”) are a legal agreement between you and LearnIndex.com, owned and operated by Therese Miller (“LearnIndex,” “we,” “us,” or “our”). They govern access to and use of LearnIndex.com, family and educator accounts, child and student profiles, Learning Checkups, Skills, Curriculum, Experiences, dashboards, memberships, and related services (collectively, the “Service”).
By creating an account, accepting these Terms during registration or checkout, or using the Service, you confirm that you have read and agree to these Terms and our Privacy Policy. If you do not agree, do not create an account or use the Service.
If you use LearnIndex for an organization, tutoring practice, learning pod, or other group, you represent that you are authorized to accept these Terms for yourself and are responsible for ensuring that your use and your students’ use comply with them.
2. About LearnIndex
LearnIndex is an online educational platform designed to help families, homeschoolers, students, teachers, and tutors understand learning progress and organize educational activities. Depending on the account and membership, the Service may include:
- Grade-aware Learning Checkups in Mathematics, English, Science, and Social Studies.
- K–12 skill explanations, key words, guided practice, and interactive learning tools.
- A daily Curriculum Calendar and learning-planning features.
- Real-world Experiences, projects, activities, and achievements.
- Parent, student, and teacher/tutor dashboards.
- Progress records, assignments, portfolios, attendance, planning, and related family tools.
- Free, paid, teacher/tutor, and limited Founding Family memberships.
Features may differ by grade, subject, plan, account role, location, or stage of development. The current description and price of a paid plan are shown before purchase on the Pricing page and at checkout.
3. Educational Purpose and Important Limitations
LearnIndex is a learning-support and educational-planning service. It is not a school, school board, accredited educational institution, diploma-granting program, psychological service, medical service, or substitute for qualified professional advice.
Learning Checkups, scores, progress indicators, suggested activities, and automated recommendations are educational tools. They are not clinical diagnoses, standardized school grades, special-education determinations, guarantees of grade placement, or permanent judgments about a learner’s ability.
Parents, guardians, teachers, and tutors remain responsible for exercising judgment about the learner, reviewing content and recommendations, supervising age-appropriate use, and obtaining professional help when needed.
Homeschool laws, reporting duties, curriculum expectations, recordkeeping requirements, and assessment rules vary by jurisdiction. You are responsible for determining and complying with the legal requirements that apply to your homeschool or educational arrangement. LearnIndex does not provide legal certification that a family’s program satisfies those requirements.
4. Eligibility and Adult Authority
You must be at least 18 years old, or the age of majority where you live, to create a parent, guardian, or teacher/tutor account and enter into a paid membership.
A parent or legal guardian creating a child profile must have appropriate authority to provide the child’s information and manage the child’s use. A teacher or tutor must have an appropriate educational relationship and any permission required from the student, parent, guardian, school, or organization before connecting to a student or viewing learning information.
Child or student logins are optional and must be created or authorized by an eligible adult. Children must not create adult accounts or provide payment information.
5. Account Registration and Security
You agree to provide accurate, current, and reasonably complete account information and to update it when it changes. You must not impersonate another person, create an account without authority, or use misleading information to obtain access or an entitlement.
You are responsible for protecting passwords and account access, including any child or student credentials you create or manage. Do not share an adult account with an unauthorized person. Notify us promptly at admin@learnindex.com if you believe an account has been accessed without permission.
You are responsible for activity performed through your account unless applicable law provides otherwise. We may require reasonable identity, authority, or ownership verification before changing credentials, disclosing records, connecting a student, or processing an account request.
6. Family Accounts and Child Profiles
Family accounts allow an eligible adult to create and manage child profiles. The number of profiles available depends on the plan shown at registration or purchase. Each child’s results and learning history are intended to remain associated with that child’s profile.
You must not place unnecessary sensitive information in profile fields, notes, portfolios, support messages, or other free-text areas. Do not upload information you are not authorized to provide.
Parents and guardians are responsible for deciding whether a child may use a direct login and for supervising that use. An older child or teenager may have independent privacy rights under applicable law, as explained in the Privacy Policy.
7. Teacher and Tutor Accounts
Teacher/Tutor accounts may create classes, connect eligible students using LearnIndex identifiers, review authorized learning progress, and assign supported resources. Connecting a student does not transfer ownership of the student’s family profile or remove a parent or guardian’s existing relationship.
Teachers and tutors agree to:
- Access only students they are authorized to teach or support.
- Use student information only for the educational purpose for which access was granted.
- Protect student identifiers, progress, assignments, and account information.
- Not disclose, sell, publish, or use student information for advertising or unrelated purposes.
- Remove or report access that is no longer appropriate.
- Comply with applicable privacy, safeguarding, professional, school, and organizational obligations.
LearnIndex may remove a teacher/student connection or restrict educator access when authority cannot be confirmed, access is disputed, or continued access could create a privacy or safety risk.
8. Memberships, Prices, and Payment
LearnIndex may offer Free, Family, Teacher/Tutor, Founding Family, trial, promotional, monthly, or annual access. The features, price, billing interval, currency, and applicable taxes presented at checkout form part of your purchase agreement. Unless clearly stated otherwise, prices are displayed in Canadian dollars.
Paid checkout and subscription billing are processed by Stripe. LearnIndex does not receive or store the complete payment-card number. By purchasing a paid plan, you authorize the disclosed charge and recurring payments for the selected billing interval until cancellation.
You are responsible for keeping billing information current. If payment fails, access to paid features may be restricted after reasonable notice while the account remains available at the level permitted by the current membership status.
9. Automatic Renewal, Cancellation, and Refunds
A recurring membership renews automatically at the interval and price disclosed during checkout unless it is cancelled before the next renewal date. You may manage or cancel an eligible Stripe subscription through Dashboard → Settings → Billing or by contacting us. Cancellation stops future renewal and normally leaves paid access available through the end of the already-paid billing period.
Deleting an account does not by itself guarantee that a third-party subscription has been cancelled. LearnIndex’s deletion workflow includes a billing check before full-account deletion to prevent further charges.
Fees already paid are not automatically refundable merely because the Service was not used or a membership was cancelled partway through a billing period. We will provide refunds, credits, cancellation rights, or other remedies when required by applicable law, when expressly stated at purchase, or when we determine that a billing error occurred. Contact admin@learnindex.com promptly about an incorrect charge.
Nothing in these Terms limits a cancellation, refund, or other consumer right that cannot lawfully be excluded. Ontario consumers may have statutory rights concerning internet agreements, disclosure, delivery of an agreement, unfair practices, and cancellation.
10. Founding Family and Promotional Access
Founding Family or promotional access may be limited by the number of available places, eligibility, registration period, account, or stated campaign terms. Complimentary access does not require payment unless a separate paid plan is chosen.
A Founding Family entitlement applies to the approved account and is not transferable, redeemable for cash, or available for resale. Voluntary product feedback may be requested, but comments will not be published as a testimonial without separate permission. Deleting the account may permanently end the associated entitlement.
We may end or modify a promotion before acceptance, correct an obvious campaign error, or revoke an entitlement obtained through fraud, duplicate claims, resale, or material misuse. We will not retroactively convert a valid complimentary Founding Family membership into a paid recurring subscription without the account holder’s express agreement.
11. Acceptable Use
You may use the Service only for lawful, age-appropriate educational and account-management purposes. You must not:
- Access or attempt to access another person’s account, child profile, class, payment information, or private records without authorization.
- Share student or child information beyond the authority and purpose for which it was provided.
- Submit unlawful, threatening, exploitative, discriminatory, infringing, malicious, or deliberately harmful material.
- Harass another user or use the Service to contact a child without appropriate authority.
- Probe, scan, disrupt, overload, reverse engineer, bypass, or interfere with security, access, assessment, entitlement, rate-limit, or billing controls.
- Use bots, scraping, automated extraction, or bulk downloading except with our written permission or where applicable law expressly permits it.
- Copy, resell, sublicense, publish, or commercially redistribute LearnIndex content or access.
- Use LearnIndex content or identifiable user information to train an external artificial-intelligence model without our written permission and every required authorization.
- Upload malware or attempt to introduce harmful code.
- Misrepresent educational results, credentials, affiliation, authority, or the source of LearnIndex content.
12. Your Content and Feedback
You retain the rights you have in information and material you submit, including profile information, answers, notes, portfolio items, messages, and feedback (“Your Content”). You grant LearnIndex a limited, non-exclusive licence to host, copy, process, display, and transmit Your Content only as reasonably necessary to operate, secure, support, and improve the Service in accordance with these Terms and the Privacy Policy.
You represent that you have the rights and authority needed to provide Your Content. You must not upload another person’s confidential or copyrighted material without permission.
Product suggestions and general feedback may be used to improve LearnIndex without payment or attribution. This does not give us permission to publish a family’s private content, a child’s identifiable learning record, or a testimonial. Public use requires the separate authorization described at the time permission is requested.
13. LearnIndex Content and Intellectual Property
The Service—including its software, design, text, curriculum materials, questions, explanations, practice activities, scoring presentation, graphics, branding, and organization—is owned by LearnIndex or its licensors and is protected by applicable intellectual-property laws.
While your account is authorized, LearnIndex grants you a limited, revocable, non-exclusive, non-transferable licence to access and use available materials for personal family learning or your authorized teaching/tutoring activity. This licence does not permit resale, public posting, creation of a competing content library, removal of ownership notices, or commercial redistribution.
“LearnIndex,” its wordmark, and related brand elements may not be used in a way that suggests endorsement, partnership, certification, or affiliation without written permission.
14. Third-Party Services and External Links
The Service may rely on or link to third-party providers, including GoDaddy for hosting, Stripe for payment processing, Complianz for cookie-consent management, and external educational resources. Third-party services have their own terms and privacy practices.
We are not responsible for the content or independent practices of a third-party website merely because LearnIndex links to it. Parents, guardians, teachers, and tutors should review external resources before allowing a child to leave the LearnIndex environment or provide information to another service.
15. Privacy, Cookies, and Account Data
Our Privacy Policy explains what personal information we collect, how it is used, service providers and processing locations, children’s privacy, retention, cookies, access, correction, export, and deletion.
Parent and Teacher/Tutor dashboards include Privacy & Account controls under Settings. Eligible users can review optional privacy choices, manage Complianz cookie preferences, download available family data, and submit a password-confirmed child-profile or family-account deletion request.
Deleting learning data may permanently remove results, history, portfolios, assignments, achievements, or other records. Some limited billing, tax, security, consent, and request records may be retained when required or permitted under the Privacy Policy and applicable law.
16. Service Availability and Changes
We work to keep LearnIndex available and accurate, but the Service may occasionally be unavailable because of maintenance, updates, hosting, security events, internet failures, or circumstances beyond our reasonable control. We do not guarantee uninterrupted or error-free access.
We may add, improve, replace, or retire features. If a change materially reduces a paid Service during an active paid period, we will provide reasonable notice when practicable and any remedy required by law. We may immediately change or disable a feature when reasonably necessary for security, privacy, safety, or legal compliance.
17. Suspension and Termination
You may stop using the Service at any time. Paid memberships should be cancelled as described in Section 9. Account and child-data deletion requests can be submitted through Dashboard → Settings → Privacy & Account.
We may restrict or suspend access when reasonably necessary to investigate suspected fraud, unauthorized student access, security threats, non-payment, illegal activity, or a material breach of these Terms. When appropriate, we will provide notice and a reasonable opportunity to correct the issue.
We may terminate an account for serious or repeated violations, conduct that creates a risk to children or other users, or use that exposes the Service to legal or security harm. Termination does not eliminate payment obligations already incurred or provisions that by their nature should survive, including ownership, permitted record retention, disclaimers, liability terms, and dispute provisions.
18. Disclaimers
To the extent permitted by law, the Service is provided on an “as is” and “as available” basis. We do not promise that every activity will be suitable for every learner, that every answer or external resource will always be complete or error-free, or that use will produce a particular academic, developmental, financial, or educational outcome.
You are responsible for reviewing activities for age, ability, health, safety, accessibility, supervision, equipment, location, and family circumstances. Real-world Experiences may involve ordinary risks. An activity description does not replace adult supervision, professional safety advice, or local rules.
Nothing in these Terms excludes a warranty, condition, representation, or consumer protection that cannot lawfully be excluded.
19. Limitation of Liability
To the fullest extent permitted by applicable law, LearnIndex and Therese Miller will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, opportunity, goodwill, or data, arising from use of or inability to use the Service.
To the fullest extent permitted by law, the total aggregate liability arising from the Service or these Terms will not exceed the greater of: (a) the amount you paid to LearnIndex for the Service during the 12 months immediately before the event giving rise to the claim; or (b) CAD $100.
These limitations do not apply where prohibited by law and do not limit liability that cannot lawfully be limited, including liability arising from fraud, wilful misconduct, or other legally non-excludable responsibility. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
20. Complaints and Disputes
Please contact us first at admin@learnindex.com with the account email, a description of the issue, and the resolution requested. We will try to review and resolve the concern fairly.
These Terms do not require private arbitration and do not prevent an eligible consumer from seeking assistance from a regulator, filing a consumer complaint, or using a court or tribunal where permitted by law.
21. Governing Law
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules. This choice does not deprive a consumer of mandatory protections available under the law of the place where the consumer resides.
Subject to any mandatory consumer right to proceed elsewhere, disputes may be brought before a court of competent jurisdiction in Ontario, Canada.
22. Changes to These Terms
We may update these Terms to reflect changes to the Service, law, pricing model, security, or business practices. The latest version will show its effective and last-updated dates.
For a material change affecting an active account or paid membership, we will provide notice as required by law and, where required, an opportunity to accept, decline, or cancel. Continued use after the effective date of a validly notified change means acceptance only to the extent permitted by law.
23. General Terms
If part of these Terms is found unenforceable, the remaining provisions continue in effect to the extent legally possible. A failure to enforce a provision once is not a waiver of the right to enforce it later.
You may not transfer your account or assign these Terms without our written permission. We may assign these Terms as part of a lawful reorganization, sale, or transfer of the Service, subject to applicable privacy and consumer-protection requirements.
These Terms, the Privacy Policy, the plan and price disclosed at checkout, and any additional terms expressly presented for a specific feature or promotion make up the agreement for the Service. If additional terms conflict with these Terms, the more specific terms control for that feature or offer, unless applicable law requires otherwise.
24. Contact Information
LearnIndex.com
Owned and operated by Therese Miller, Education Consultant
403 Bank Street, Suite 1061
Ottawa, ON K2P 1Y6
Canada
Email: admin@learnindex.com
Telephone: +1 613-801-6730
Website: https://learnindex.com
Contact form: Contact LearnIndex