1. Introduction and Our Commitment to Children
Welcome to LearnIndex.
LearnIndex is an educational platform designed to help families understand, support, and develop children's learning through assessments, personalized recommendations, educational resources, interactive activities, and progress tracking.
We recognize that children deserve special protection when using digital services.
Our approach to privacy is guided by these principles:
- Children's privacy, safety, and best interests come first.
- Parents and guardians should understand and control how their children's information is used, subject to applicable rights of older children and teenagers.
- We collect only information reasonably necessary for clearly identified educational and operational purposes.
- Children's personal information must not be used for behavioural advertising or commercial profiling.
- Personal learning information should remain private and protected from unauthorized access.
- Children and families should have understandable ways to review, correct, export, and request deletion of their information.
- Personal information should not be retained longer than necessary.
This Policy explains what information LearnIndex collects, why we collect it, how it is used, when it may be disclosed, and what privacy rights families have.
It applies to LearnIndex's website, family accounts, child profiles, assessments, learning activities, dashboards, membership services, and associated online features.
2. Who May Use LearnIndex
LearnIndex is intended for families with children from preschool through Grade 12, including homeschooling families and other learners.
Parents and Guardians
Parents and legal guardians may create family accounts and manage eligible child profiles.
Adults creating child profiles must have the legal authority required to provide information and grant consent on the child's behalf.
Children Under 13
Children under 13 must not independently register for a standard parent account or provide personal information without the required parental or guardian involvement.
Where required by law, LearnIndex obtains verifiable parental consent before collecting, using, or disclosing a child's personal information.
A parent's creation of an account or acceptance of general terms does not automatically satisfy every legal requirement for verifiable parental consent.
Children and Teenagers Ages 13–17
Teenagers may have additional rights to understand and make decisions about their personal information based on their age, maturity, location, and applicable law.
LearnIndex recognizes that children develop greater autonomy as they grow older.
Where legally required, we will seek consent directly from an eligible teenager, a parent or guardian, or both, as appropriate.
Quebec Residents
For Quebec users under 14, consent to collection, use, or disclosure of personal information must be obtained from the person with parental authority or the tutor, subject to applicable legal exceptions.
For users aged 14 or older, consent requirements follow Quebec's applicable legislation, including provisions allowing consent from the minor or an authorized parent or tutor.
LearnIndex will not use one universal age threshold to override more protective legal requirements.
3. Information We Collect
The information LearnIndex collects depends on the features a family uses.
3.1 Parent and Guardian Information
We may collect:
- Parent or guardian name
- Email address
- Account username or identifier
- Password authentication information, stored using appropriate security protections
- Family account preferences
- Country, province, state, or general region
- Membership and subscription information
- Billing and transaction information, where applicable
- Support messages and feedback
- Consent and privacy preference records
We do not need a parent's government-issued identification number for ordinary educational activities.
If additional verification information is required for a specific legally mandated process, we will explain the purpose and minimize collection.
3.2 Children's Profile Information
Depending on the features selected, children's information may include:
- First name, nickname, or chosen display name
- Age or age range
- Grade or educational level
- Learning interests and preferences
- Subjects being studied
- Parent-selected learning goals
- Curriculum or educational pathway
- Assessment history and results
- Learning activities and completion status
- Skill progress and proficiency indicators
- Educational achievements
- Learning plans and assignments
- Responses submitted during educational activities
Parents should avoid entering unnecessary personal or sensitive information into free-text fields.
LearnIndex should not require a child's full legal name, home address, telephone number, government identification number, or precise physical location merely to complete ordinary educational activities.
3.3 Learning and Assessment Information
LearnIndex may collect educational information generated through its services, such as:
- Assessment answers
- Assessment scores
- Areas of academic strength
- Skills requiring additional practice
- Learning progress over time
- Completed lessons and exercises
- Educational recommendations
- Parent-created assignments
- Learning history and activity completion
This information is used to deliver educational services, generate appropriate learning recommendations, and help authorized users monitor progress.
Assessment results are educational indicators and should not automatically be treated as medical diagnoses, psychological evaluations, disability diagnoses, or permanent judgments about a child's abilities.
LearnIndex will not use a child's academic performance to determine eligibility for advertising offers or create commercial vulnerability profiles.
3.4 Technical and Usage Information
When someone accesses LearnIndex, certain technical information may be processed, including:
- IP address
- Browser and operating system
- Device type
- Session and security identifiers
- Pages or features accessed
- Error and performance information
- Login and authentication events
- Dates and times of relevant activity
Such information is used only for disclosed and permitted purposes, including securing accounts, maintaining website functionality, troubleshooting, and measuring service reliability.
Any optional analytics must comply with the consent and privacy restrictions applicable to the user.
3.5 Sensitive Information
LearnIndex does not require medical records, diagnoses, religious beliefs, government identification documents, or other highly sensitive information for ordinary educational account setup.
If a future feature requests sensitive information, LearnIndex must first explain the necessity, applicable consent requirements, processing purposes, safeguards, retention, and available alternatives.
Sensitive information must not be inferred or collected unnecessarily through educational activities.
4. Why We Use Personal Information
LearnIndex uses personal information for specific, disclosed purposes.
| Purpose | Examples |
|---|---|
| Account management | Registration, authentication, password recovery, parental controls |
| Education | Delivering lessons, assessments, assignments, activities, and recommendations |
| Progress tracking | Saving results, producing progress summaries, identifying learning needs |
| Family management | Connecting authorized parents and children within family accounts |
| Customer support | Answering questions, resolving technical problems, handling requests |
| Safety and security | Detecting unauthorized access, preventing abuse, maintaining system integrity |
| Membership administration | Managing free, premium, and Founding Family entitlements |
| Payments | Processing transactions, subscriptions, refunds, and required financial records where applicable |
| Service reliability | Resolving errors and improving technical performance |
| Legal compliance | Responding to lawful requests and maintaining legally required records |
Information collected for one purpose will not automatically be used for an unrelated purpose.
Where additional consent is required, LearnIndex will request it before beginning the new use.
Participation in educational activities must not depend on providing more personal information than is reasonably necessary.
5. Parental Consent and Control
LearnIndex is committed to meaningful, informed consent.
Before collecting personal information from a child where parental consent is required, LearnIndex will provide the parent or guardian with information about:
- The information to be collected.
- The reasons for collection.
- How the information will be used.
- Whether it will be disclosed to other organizations.
- How the parent may give or refuse consent.
- How the parent may review, correct, or request deletion of the child's information.
- How consent may be withdrawn.
- How to contact LearnIndex.
Where U.S. COPPA applies, LearnIndex will obtain verifiable parental consent using a legally permitted method appropriate to the intended data processing.
Separate parental consent will be obtained for applicable third-party disclosures that require it.
Parents may refuse consent for optional processing without being required to accept unrelated uses of their child's information.
Consent may be withdrawn, subject to applicable legal limitations.
Withdrawing consent for information essential to delivering a requested feature may make that feature unavailable. Parents will be informed of any such consequences.
LearnIndex will not use confusing wording, preselected optional consent boxes, manipulative design, or misleading choices to obtain consent.
6. Children's Privacy and Educational Recommendations
LearnIndex may use assessment results and learning history to recommend educational activities suited to a student's demonstrated skills, grade, and learning goals.
These recommendations are intended to support learning.
They must not be used to:
- Deliver targeted advertising based on a child's behaviour.
- Determine a child's commercial value.
- Infer sensitive characteristics unnecessarily.
- Permanently categorize a child's intelligence, potential, or personal worth.
- Make high-impact decisions about a child without appropriate human review.
- Exploit academic difficulties or emotional vulnerabilities.
Personalized educational recommendations are distinct from advertising profiles.
Where automated educational recommendations involve profiling or meaningful decisions about children, LearnIndex will assess the practice under applicable children's privacy laws, provide appropriate explanations and controls, and obtain consent where required.
Parents and eligible students may request correction of inaccurate information used in recommendations.
7. Sharing and Disclosure of Information
LearnIndex does not authorize the sale of children's personal information.
Children's personal information must not be shared with advertising data brokers or used for cross-context behavioural advertising.
Information may be disclosed only as permitted by law and as reasonably necessary for the disclosed purposes below.
Service Providers
LearnIndex may use contracted service providers for functions such as:
- Website hosting
- Database storage
- Transactional email
- Payment processing
- Technical security
- Backup and recovery
- Customer support
- Approved operational analytics
Current service providers:
- GoDaddy.com, LLC provides website hosting, server infrastructure, and hosting backups in the United States (North America).
- Stripe processes paid-membership checkout, subscription, and billing information. Stripe may process information in Canada, the United States, and other locations described in its privacy documentation.
- Complianz provides the WordPress cookie-consent interface. Consent preferences are stored through functional browser technologies and the website configuration.
Service providers must be subject to appropriate contractual, confidentiality, security, and privacy obligations.
LearnIndex remains responsible for applying appropriate safeguards when personal information is processed on its behalf.
Where required, separate consent will be obtained before disclosing children's personal information for additional or optional third-party purposes.
Parents and Authorized Guardians
Eligible parents and guardians may access educational records for children over whom they have legally appropriate authority, subject to applicable privacy rights and legal limitations.
A parent cannot access another family's records.
Educators and Institutions
Learning information will not be disclosed to external educators, schools, organizations, or institutions merely because a child uses LearnIndex.
If authorized educational sharing is introduced, it must be clearly explained and supported by appropriate permissions, agreements, and consent where required.
Legal Obligations and Safety
LearnIndex may disclose information when required or permitted by applicable law, including in response to valid legal processes or to address credible safety and security threats.
Disclosures must be limited to what is legally appropriate and necessary.
Business Transfers
If LearnIndex undergoes a merger, acquisition, restructuring, or sale, any permitted transfer of personal information must be handled under applicable privacy laws and protective contractual arrangements.
Children's information must not be treated as an unrestricted commercial asset.
8. Advertising, Tracking, Cookies, and Analytics
LearnIndex prioritizes educational use over advertising and tracking.
Children's personal information will not be used for behavioural advertising, retargeting, or advertising-based profiling.
Essential Cookies
Essential cookies or comparable technologies may be necessary to:
- Keep users securely logged in.
- Maintain sessions.
- Protect against fraudulent activity.
- Remember essential account settings.
- Support core website functionality.
Optional Analytics
If LearnIndex uses optional analytics, they must be configured and disclosed in a manner appropriate for children.
Where consent is required, optional tracking must not activate before the necessary consent is obtained.
Third-Party Technologies
Third-party scripts, embedded content, analytics tools, and WordPress plugins may process personal information.
LearnIndex must assess these technologies before enabling them on child-facing pages.
Cookie and tracking information: LearnIndex uses Complianz to scan and describe cookies, present consent choices, and block optional categories until the required choice is made. The current cookie inventory, providers, purposes, expiration periods, and consent categories appear below and are updated through Complianz.
Manage Cookie Preferences
You may review or change optional cookie choices at any time. Essential cookies required for login, security, and requested website functions cannot be disabled through the consent tool.
LearnIndex will provide a cookie notice and preferences mechanism where required.
A child's refusal of optional tracking must not prevent access to educational features that do not require that tracking.
9. Data Security
LearnIndex uses reasonable technical, organizational, and administrative safeguards appropriate to the sensitivity of the information being processed.
These safeguards should include:
- Encrypted website connections.
- Secure password handling.
- Role-based access controls.
- Restricted access to children's records.
- Secure hosting and database administration.
- Appropriate backup security.
- Software updates and vulnerability management.
- Monitoring for suspicious activity.
- Appropriate controls on third-party service providers.
- Procedures for identifying and responding to security incidents.
Only individuals with a legitimate and authorized reason should have access to children's personal information.
No online service can guarantee absolute security.
If a privacy or security incident occurs, LearnIndex will investigate, contain the incident, take appropriate corrective action, and notify affected individuals or regulators when required by applicable law.
10. Data Storage and International Transfers
LearnIndex is operated from Canada and may serve families in Canada and the United States.
Primary hosting location: GoDaddy.com, LLC in the United States, North America. At the date of this Policy, LearnIndex.com resolves to a GoDaddy network address registered in Phoenix, Arizona.
Backup storage location: GoDaddy-managed hosting backup systems in the United States/North America. GoDaddy may change the specific facility used to provide its services.
Other processing locations: Canada, where LearnIndex is operated; the United States, where hosting and payment providers process information; and other jurisdictions used by those providers and their documented subprocessors.
Personal information may be processed in jurisdictions outside the user's province, state, or country if LearnIndex uses service providers located elsewhere.
Where cross-border processing occurs, LearnIndex will provide required disclosures, perform applicable privacy assessments, and use appropriate contractual and technical safeguards.
Information processed in another jurisdiction may be subject to that jurisdiction's lawful access requirements.
Where Quebec law requires privacy impact assessments or other measures before communicating information outside Quebec, LearnIndex will comply with those requirements.
11. How Long We Keep Information
LearnIndex keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, or as otherwise legally required.
Retention periods will be defined according to the information involved, including:
- Parent account records
- Child profiles
- Assessment and learning history
- Security logs
- Consent records
- Support requests
- Payment and accounting records
- Backups
Approved retention schedule:
| Information | Retention rule |
|---|---|
| Parent/teacher accounts, child profiles, assessments, and learning history | Kept while the account is active and needed to provide the service. Eligible live records are deleted or de-identified within 30 days after a verified deletion request, unless a legal hold or required exception applies. |
| Incomplete registrations | Deleted after 12 months without account completion or activity. |
| Support requests and product feedback | Kept for 24 months after the request is closed, unless needed longer for an unresolved dispute or legal obligation. |
| Routine security and technical logs | Kept for up to 12 months. Records connected to an investigation may be retained until the matter and any related limitation period end. |
| Consent, privacy requests, and deletion audit records | Kept for 3 years after the last action so LearnIndex can demonstrate the request and its response. |
| Security-breach records | Kept for at least 24 months as required by Canada’s Breach of Security Safeguards Regulations. |
| Billing, transaction, tax, and accounting records | Kept for 6 years after the end of the tax year to which they relate, or longer when legally required. Records retained for this purpose are not used for learning or marketing. |
| System backups | Rolling backup copies age out or are overwritten within 35 days. Data scheduled for deletion may remain inaccessible in a backup until that backup expires and will not be restored except for disaster recovery. |
| De-identified statistics | May be kept longer when they can no longer reasonably identify a person or family. |
Active learning records may be retained while needed to provide ongoing educational services.
When an account is deleted, information that is no longer necessary and is not subject to an applicable retention obligation will be deleted or de-identified using appropriate safeguards.
Some limited information may need to be retained for legally required accounting, security, fraud prevention, dispute resolution, or compliance purposes.
Data retained in backups must be governed by a documented retention and restoration policy.
LearnIndex will not retain children's records indefinitely merely because storage is inexpensive.
Where appropriate, children who reach adulthood will have an opportunity to review their information and exercise their applicable privacy rights.
12. Parent and Family Privacy Rights
Subject to applicable laws and identity verification, parents, guardians, and eligible users may request to:
- Access their personal information.
- Review information held about an eligible child.
- Correct inaccurate or incomplete information.
- Request deletion of eligible child records.
- Request deletion of their family account.
- Withdraw consent for optional processing.
- Obtain an available copy of their information.
- Object to or restrict certain processing where legally applicable.
- Receive information about relevant automated decision-making where required.
- Submit a privacy complaint.
- Exercise additional rights provided by applicable provincial, state, or federal law.
Requests may be submitted using:
Dashboard: Parent or Teacher/Tutor Dashboard → Settings → Privacy & Account
Email: admin@learnindex.com
LearnIndex may request information necessary to verify identity or parental authority before disclosing or deleting sensitive records.
Requests will be handled within applicable legal deadlines. If a request cannot be fulfilled fully, LearnIndex will explain the relevant reason where required.
13. Deleting a Child Profile or Family Account
Parents and eligible users should have a straightforward way to request account and child-data deletion.
Deleting a Child Profile
An authorized parent may request deletion of an eligible child's profile, including associated learning information, subject to legal retention obligations and other applicable rights.
Deletion may include assessments, activity history, learning plans, progress records, and related personal information.
Deleting a Family Account
An authorized parent may request permanent deletion of the family account and associated eligible child profiles.
Before deletion, LearnIndex will explain:
- What information will be deleted.
- What information may need to be retained by law.
- Whether an export can be requested first.
- What will happen to subscriptions and membership access.
- Whether deletion can be cancelled and, if so, for how long.
If a family account is deleted, any lifetime Premium Family entitlement associated with that account may also be terminated according to the applicable membership terms, which must be disclosed before confirmation.
LearnIndex will not impose unreasonable barriers to legally valid deletion requests.
Account deletion procedure: Sign in and open Dashboard → Settings → Privacy & Account. Download an export first if desired, choose the entire account or one eligible child profile, enter the current account password, confirm that deletion cannot be undone, and submit the request. LearnIndex records the request and its status. We verify the requester’s identity and authority, check subscriptions and legal holds, and respond within 30 calendar days. Approved eligible live data is deleted or de-identified within that period. A paid subscription is checked and cancelled before full-account deletion so further charges do not occur. Limited financial, security, consent, and request records remain only for the schedule in Section 11. Deleted data may remain in protected rolling backups for up to 35 days before aging out and will not be restored except for disaster recovery. You may also submit a request to admin@learnindex.com.
The dashboard submits a deletion request for review; it does not erase an account immediately. This protects against unauthorized or accidental deletion and allows required billing and legal checks.
14. Canadian Privacy Rights
LearnIndex recognizes privacy obligations under applicable Canadian legislation, which may include:
- The federal Personal Information Protection and Electronic Documents Act (PIPEDA).
- British Columbia's Personal Information Protection Act.
- Alberta's Personal Information Protection Act.
- Quebec's Act respecting the protection of personal information in the private sector, as amended.
- Other applicable provincial or territorial privacy, education, consumer protection, and sector-specific legislation.
The specific laws applying to a family or LearnIndex activity depend on factors including jurisdiction, organizational activities, and the nature and location of information processing.
Canadian Children's Privacy Code
LearnIndex's children's privacy practices are informed by the Office of the Privacy Commissioner of Canada's Children's Privacy Code, published in October 2026.
The Code provides guidance on how Canadian privacy law applies to children's personal information.
It emphasizes meaningful consent, age-appropriate transparency, strong privacy settings, limited collection and retention, protection against harmful profiling, and practical correction and deletion rights.
Quebec Families
Quebec residents may have additional rights relating to consent, access, rectification, withdrawal of consent, data portability in applicable circumstances, and information about certain automated decisions.
Where applicable, LearnIndex will address Quebec-specific requirements, including those concerning minors under 14, privacy by default, international communications of personal information, and the ability to obtain information about automated processing.
Canadian Privacy Complaints
Families may contact LearnIndex's Privacy Officer before or in addition to approaching an appropriate regulator.
Canadian privacy regulators include the Office of the Privacy Commissioner of Canada and relevant provincial privacy authorities.
Website: https://www.priv.gc.ca
15. United States Children's Privacy Rights
LearnIndex recognizes the importance of U.S. federal and state children's privacy laws.
Children's Online Privacy Protection Act (COPPA)
For children under 13, where COPPA applies, LearnIndex will:
- Provide a clear children's privacy policy.
- Give parents required direct notices.
- Obtain verifiable parental consent unless a lawful exception applies.
- Explain the personal information collected and its purposes.
- Provide parents with applicable rights to review and request deletion.
- Allow parents to revoke consent and prevent further collection or use as provided by law.
- Avoid collecting more personal information than reasonably necessary.
- Protect the confidentiality, security, and integrity of children's information.
- Limit retention to the time reasonably necessary for the collection purpose.
- Obtain any separately required parental consent for applicable third-party disclosures.
COPPA parental rights and notice requirements cannot be satisfied solely by publishing this Privacy Policy.
California Residents
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies, California residents may have rights to know, access, correct, delete, and obtain certain personal information, as well as other applicable rights concerning its use and disclosure.
California also provides special protections concerning the sale or sharing of personal information of users under 16.
LearnIndex's policy is not to sell or share children's personal information for cross-context behavioural advertising.
Eligible California residents may exercise their rights through the privacy contact identified in this Policy.
Other U.S. States
Residents of other states, including states with comprehensive consumer privacy or children's privacy legislation, may have additional rights.
Where applicable, LearnIndex will honour legally required rights concerning access, correction, deletion, portability, consent, sensitive personal information, certain profiling, and targeted advertising.
LearnIndex will evaluate state-specific applicability, exemptions, and relevant effective dates rather than assuming every state law applies identically.
Educational Privacy and FERPA
The U.S. Family Educational Rights and Privacy Act (FERPA) generally applies to educational agencies and institutions receiving applicable federal funding.
A service used directly by homeschooling parents does not automatically become a FERPA-covered educational institution.
If LearnIndex enters arrangements with schools or qualifying educational agencies, we will evaluate any applicable FERPA-related obligations and enter appropriate agreements where necessary.
16. Privacy Rights of Teenagers
LearnIndex recognizes that teenagers may have independent privacy rights.
As children grow older, their ability to understand and manage personal information develops.
Where required by law, eligible teenagers may be able to:
- Review information about themselves.
- Correct inaccurate information.
- Withdraw consent.
- Request deletion.
- Receive explanations about relevant automated processing.
- Exercise rights independently of a parent or guardian.
LearnIndex will evaluate such requests under applicable laws and circumstances, including the child's age, maturity, legal rights, and safety.
A parent account does not automatically eliminate an older child's statutory privacy rights.
17. Artificial Intelligence and Automated Educational Features
LearnIndex may use rule-based or automated processes to analyze educational responses and recommend learning activities.
Actual AI services and automated processing used: LearnIndex does not currently send identifiable family or child learning records to a third-party artificial-intelligence service. Current scores, progress summaries, and educational recommendations are produced by LearnIndex’s own rule-based software and stored learning content.
If artificial intelligence is used in the future, LearnIndex will evaluate and disclose:
- What personal information is processed.
- The purpose of the AI feature.
- Whether information is transferred to a third-party provider.
- Whether a provider may use information for model training.
- Whether human review is available where appropriate.
- Whether the processing involves profiling or significant decisions.
- What consent and additional safeguards are legally required.
Children's identifiable learning records must not be used to train external commercial AI models without an appropriate lawful basis, necessary safeguards, and any required consent.
LearnIndex will not use children's educational records for exploitative profiling or advertising-driven automated decisions.
18. Founding Families and Beta Participation
LearnIndex may offer Founding Family memberships that provide qualifying families with Premium Family access under published membership terms.
Participation in this program may require limited information to:
- Create and administer the account.
- Verify membership eligibility.
- Manage the number of founding memberships.
- Provide support.
- Identify technical problems.
- Collect optional feedback.
Families may be invited to share their experiences, report bugs, or suggest improvements.
Feedback participation is voluntary unless specific, lawful terms clearly describe otherwise.
Children's identifiable learning records will not be published as testimonials or used in promotional material without appropriate authorization and consent.
Beta status does not reduce LearnIndex's obligations to safeguard personal information.
19. Communications With Families
LearnIndex may send essential communications concerning:
- Account creation and authentication.
- Security notifications.
- Membership or billing changes.
- Privacy policy changes.
- Service interruptions.
- Important educational service updates.
- Responses to support or privacy requests.
Optional marketing communications will be handled separately and in accordance with applicable requirements, including Canadian anti-spam legislation and relevant U.S. law.
Parents may unsubscribe from optional marketing communications.
Children will not be automatically enrolled in commercial marketing campaigns merely because a parent created a learning profile.
20. Third-Party Websites and External Resources
LearnIndex may link to external educational resources or websites.
External websites are responsible for their own privacy practices.
LearnIndex will evaluate third-party services before intentionally integrating them into children's authenticated learning experiences.
Parents should review external resources when children leave the LearnIndex environment.
An external link does not automatically authorize another organization to receive LearnIndex account or learning information.
21. Changes to This Privacy Policy
LearnIndex may update this Policy to reflect changes in law, technology, educational services, or information practices.
The latest version will include an effective date.
Where required, we will provide advance or direct notice of material changes and obtain new consent before implementing processing that requires it.
Changes will not retroactively authorize unrelated uses of children's information without the appropriate legal basis or consent.
22. Contact LearnIndex About Privacy
For privacy questions, access requests, corrections, consent withdrawal, child-data deletion, or complaints, contact:
LearnIndex Privacy Officer
Therese Miller, Education Consultant and owner of LearnIndex.com
403 Bank Street, Suite 1061
Ottawa, ON K2P 1Y6
Canada
Email: admin@learnindex.com
Telephone: +1 613-801-6730
Website: https://learnindex.com
We will respond within the timelines required by applicable privacy legislation.
Parents and eligible users may also contact the relevant Canadian or United States privacy regulator if they believe their rights have not been respected.
End of Privacy Policy